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RafaelO3 8 hours ago

I followed the steps ok and it seemed to work. However, when I text "3g" to 550 to check, it says my phone isn't currently using 4g/5g network. even after restarting it. even though now VoLTE seems to be on, is my phone actually still using 3g or is the onenz phone checker incorrect?

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WendyR983 14 hours ago

Thank you so much! This worked perfectly :-)

Hi Nicky, If the VoLTE icon isn’t showing but you’re seeing VoWiFi, try switching WiFi off and give it a moment. Only one of those icons will show at a time, depending on which service is active, so turning WiFi off should allow VoLTE to kick in, and this should result in the icon appearing for you. Give that a go and let us know how you get on!