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September 15th, 2025
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September 10th, 2025
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Updated August 26th, 2025
I followed the steps ok and it seemed to work. However, when I text "3g" to 550 to check, it says my phone isn't currently using 4g/5g network. even after restarting it. even though now VoLTE seems to be on, is my phone actually still using 3g or is the onenz phone checker incorrect?
Hi Nicky, If the VoLTE icon isn’t showing but you’re seeing VoWiFi, try switching WiFi off and give it a moment. Only one of those icons will show at a time, depending on which service is active, so turning WiFi off should allow VoLTE to kick in, and this should result in the icon appearing for you. Give that a go and let us know how you get on!
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