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September 23rd, 2025
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September 15th, 2025
Hi Rafael. Have just checked on this - to verify if VoLTE is actually working, turn off WiFi in a 4G/5G area and make/receive a phone call. If the data connection drops to 3G when the call comes in, VoLTE is not working. If it stays on 4G or 5G, VoLTE is working. Check for the icon as listed in the guide. If you're still unsure, feel free to pop into a PB Tech branch and one of our staff will be able to help out!
You're welcome Wendy!
I followed the steps ok and it seemed to work. However, when I text "3g" to 550 to check, it says my phone isn't currently using 4g/5g network. even after restarting it. even though now VoLTE seems to be on, is my phone actually still using 3g or is the onenz phone checker incorrect?
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